Privacy policy

Privacy Policy

Effective Date: 1 October 2017
Nymet Innovations Pty Ltd (ABN: [68 152 455 457])

Brands: SplashMe Pool Systems

Nymet Innovations Pty Ltd (“Nymet”, “we”, “us”) respects your privacy. This policy explains, in simple terms, how we collect, use and protect your information when you use the SplashMe Automation Controller (“SplashMe AC”), the SplashMe App, and our websites and services.

By using our products or the App, you agree to this policy.

1. What Information We Collect

We collect the information we need to set up your account, connect your SplashMe device, and provide safe and reliable performance.

Personal information

  • Name
  • Email address
  • Phone number
  • Address or installation location
  • Login details you create

Device & system information

The SplashMe AC includes sensors that collect:

  • Temperature
  • Water flow
  • Pressure
  • ORP and pH
  • Equipment status and run times

Technical information

  • Device ID
  • Internet connection details
  • IP address
  • WiFi network name (SSID) you select during pairing
  • App usage and log data

We do not collect your home WiFi password.

2. How We Collect Information

We collect information when:

  • You create an account
  • You pair the App with your SplashMe device
  • Your SplashMe AC sends sensor readings to the App
  • You contact us for help
  • You add extra users or devices to your account

3. How We Use Your Information

We use the information to:

  • Set up and manage your SplashMe AC
  • Show live data in the App
  • Automate pump speed, timing and equipment control
  • Improve system performance and energy efficiency
  • Provide support and troubleshoot issues
  • Send important notices or updates

We do not sell your information to anyone.

4. Multi-User and Multi-Device Access

The first person to set up an account becomes the Master Account holder.

The Master Account can:

  • Add or remove additional users using secure tokens
  • Manage several SplashMe devices from one login
  • Update or delete user access at any time

Each added user must create their own login using the token provided.

5. How We Store and Protect Your Information

We store personal information securely using trusted cloud services and encrypted communication methods.

  • Your SplashMe AC data is transmitted safely through secure IoT technology.
  • Nymet staff cannot access your device unless you provide an authorised token.
  • WiFi details used for pairing stay on your device and SplashMe AC only.

We take reasonable steps to protect your information from misuse, loss or unauthorised access.

6. When We Share Information

We may share information only when needed to:

  • Host the App or cloud services
  • Provide technical support
  • Meet legal or safety requirements

We never sell or rent your personal information.

7. Accessing or Updating Your Information

You can update most details yourself in the App settings.

You may also request:

  • Access to your personal information
  • Correction of inaccurate details
  • Deletion of your account

If your account is deleted, your SplashMe AC may not function until another account is created.

Contact us at any time to request changes.

8. International Data Storage

Some of our service providers operate outside Australia (for example, global cloud hosting).
We ensure these providers follow strict data protection standards.

9. How Long We Keep Information

We keep your information only for as long as necessary to operate your SplashMe system, meet warranty requirements, or comply with the law.

You may request earlier deletion.

10. Changes to This Policy

We may update this policy from time to time.
If we make changes, we will update the version on our website and in the App.

11. Contact Us

If you have questions, feedback or a privacy concern, please contact:

Nymet Innovations Pty Ltd
Email: info@splashmepool.com.au
We will respond promptly and work with you to resolve any concerns.